Terms of service

C&G Luxury Candles - Terms of Service

Last Updated: 6/18/2025

Welcome to C&G Luxury Candles

These Terms of Service ("Terms") govern your use of the C&G Luxury Candles website, mobile applications, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website, making a purchase, creating an account, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Eligibility

Age Requirements

  • You must be at least 18 years old to make purchases
  • Minors may use the Service with parental supervision and consent
  • Parents/guardians are responsible for all activities under their account

Geographic Restrictions

  • Our services are available in the USA/Canada
  • Some products may have shipping restrictions to certain locations

3. Account Registration

Creating an Account

  • You may browse our site without an account, but registration is required for purchases
  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account

Account Responsibilities

  • One account per person
  • You are responsible for all activities under your account
  • We reserve the right to terminate accounts that violate these Terms

4. Product Information and Pricing

Product Descriptions

  • We strive to provide accurate product descriptions, images, and specifications
  • Colors may vary slightly due to monitor settings
  • Scent descriptions are subjective and may vary by individual perception

Pricing

  • All prices are in USD (or specify currency) and subject to change without notice
  • Prices do not include applicable taxes, shipping, or handling fees
  • We reserve the right to correct pricing errors
  • Sale prices are valid for limited times and while supplies last

Availability

  • Product availability is subject to change
  • We reserve the right to limit quantities purchased
  • Discontinued items may be removed from the site without notice

5. Orders and Payment

Order Process

  • Orders are not confirmed until you receive an order confirmation email
  • We reserve the right to refuse or cancel any order
  • Orders may be limited to prevent resale or abuse

Payment Methods

  • We accept major credit cards, PayPal, and other approved payment methods
  • Payment is due at time of order
  • You authorize us to charge your payment method for all purchases

Order Cancellation

  • Orders may be cancelled before shipping begins
  • Once shipped, standard return policy applies
  • Refunds will be processed to the original payment method

6. Shipping and Delivery

Shipping Policies

  • Shipping costs and timeframes vary by location and method selected
  • Risk of loss passes to you upon delivery
  • We are not responsible for delayed deliveries due to carrier issues
  • International shipping may be subject to customs fees

Delivery Requirements

  • Someone must be available to receive packages
  • We are not responsible for packages left unattended per carrier policy
  • Address accuracy is your responsibility

7. Returns and Refunds

Please refer to our separate Return and Refund Policy for complete details. In summary:

  • We offer hassle-free returns on all products
  • Returns accepted with or without receipt
  • Refunds processed to original payment method or store credit

8. Intellectual Property

Our Rights

  • All content on our site, including text, images, logos, and designs, is owned by C&G Luxury Candles
  • Our trademarks and brand names are protected
  • You may not use our content without written permission

User Content

  • Any reviews, photos, or content you submit becomes our property
  • You grant us the right to use your content for marketing purposes
  • You represent that your content does not violate any third-party rights

9. Prohibited Uses

You may not use our Service to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious content
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to access our site (bots, scrapers, etc.)
  • Resell our products for commercial purposes without authorization
  • Create fake accounts or provide false information

10. Privacy and Data Protection

Information Collection

  • We collect information as described in our Privacy Policy
  • You consent to our collection and use of your information
  • We implement security measures to protect your data

Marketing Communications

  • You may opt-in to receive promotional emails and offers
  • You can unsubscribe at any time
  • We do not sell your personal information to third parties

11. Product Safety and Use

Candle Safety

  • Follow all safety instructions provided with products
  • Never leave candles unattended
  • Keep away from children, pets, and flammable materials
  • Trim wicks to 1/4 inch before each use

Liability

  • Use products at your own risk
  • We are not liable for misuse of products
  • Follow all safety guidelines and warnings

12. Disclaimers and Limitations

Service Availability

  • Our website and services are provided "as is"
  • We do not guarantee uninterrupted access
  • Temporary outages may occur for maintenance

Product Disclaimers

  • Scent perception is subjective
  • Burn times are estimates and may vary
  • Natural variations in handmade products may occur

Limitation of Liability

  • Our liability is limited to the purchase price of products
  • We are not liable for indirect, incidental, or consequential damages
  • Some jurisdictions do not allow these limitations

13. Indemnification

You agree to indemnify and hold harmless C&G Luxury Candles from any claims, damages, or expenses arising from your use of our Service or violation of these Terms.

14. Governing Law

These Terms are governed by the laws of [State/Province], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Jurisdiction].

15. Changes to Terms

Modifications

  • We may update these Terms at any time
  • Changes will be posted on this page with a new "Last Updated" date
  • Continued use of our Service constitutes acceptance of changes

Notification

  • We will notify users of material changes via email or website notice
  • It is your responsibility to review Terms periodically

16. Termination

Your Rights

  • You may stop using our Service at any time
  • You may request account deletion by contacting us

Our Rights

  • We may terminate or suspend access for Terms violations
  • We may discontinue Service with reasonable notice
  • Outstanding orders and obligations survive termination

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms of Service, please contact us:

C&G Luxury Candles Customer Service

  • Email: info@cgluxurycandles.com
  • Phone: [phone number]
  • Address: [mailing address]
  • Hours: Monday-Saturday 12PM-6PM, Sunday 1PM-5PM

19. Special Promotions and Offers

Promotional Terms

  • Special offers are subject to additional terms and conditions
  • Promotions cannot be combined unless specifically stated
  • We reserve the right to modify or cancel promotions at any time
  • Limit one offer per customer unless otherwise specified

Loyalty Program

  • Membership in our rewards program is subject to separate terms
  • Points and rewards may expire per program rules
  • Program benefits may change with notice to members

These Terms of Service constitute the entire agreement between you and C&G Luxury Candles regarding your use of our Service. Thank you for choosing C&G Luxury Candles for your home fragrance needs.