Refund policy

C&G Luxury Candles - Return & Refund Policy

Our Promise to You

At C&G Luxury Candles, your satisfaction is our top priority. We stand behind the quality of our products and want you to love every candle you purchase from us.

Return Policy

What Can Be Returned

  • Any product, any reason: We accept returns on all C&G Luxury Candles products
  • Used or unused: Products can be returned if they are unused.
  • Damaged items: If your candle arrives damaged or defective, we'll make it right
  • Changed your mind: Don't love the scent? No problem at all

Time Frame

  • No time limit: We don't have a strict return window - we want you to be happy with your purchase
  • However: For the best experience, we recommend returning items within a reasonable timeframe

What We Need

  • Proof of purchase: Bring your receipt, order confirmation, or we can look up your purchase
  • Original packaging preferred: While not required, original packaging helps us process your return faster
  • Valid ID: Required for returns without receipt

Refund Options

In-Store Returns

  • Full refund to original payment method
  • Store credit if you prefer to exchange for something else
  • Even exchange for products of equal value

Online Returns

  • Full refund to original payment method (processing takes 3-5 business days)
  • Store credit issued immediately
  • Return shipping: We provide prepaid return labels for your convenience

Exchanges

Scent Exchanges

  • Try before you buy: Not sure about a scent? We're happy to let you smell before purchasing
  • Easy exchanges: Swap for any other candle of equal or lesser value
  • Upgrade option: Pay the difference to exchange for a higher-priced item

Damaged or Defective Items

  • Immediate replacement: We'll replace damaged items right away
  • Quality guarantee: If your candle doesn't burn properly, we'll make it right

Special Circumstances

Gift Returns

  • Gift receipts welcome: Returns accepted with gift receipts
  • No receipt needed: We can often look up purchases or offer store credit
  • Recipient satisfaction: We want gift recipients to love their candles too

Sale Items

  • Same policy applies: Sale and clearance items follow the same return policy
  • Full satisfaction: Even discounted items come with our satisfaction guarantee

How to Return

In Our Stores

  1. Bring your item and receipt (if available)
  2. Let our team know you'd like to make a return
  3. We'll process your return immediately

Online/Mail Returns

  1. Contact our customer service team at [email] or [phone]
  2. We'll send you a prepaid return shipping label
  3. Package your item securely and send it back
  4. Refund processed within 3-5 business days of receipt

Contact Us

Customer Service Hours: Monday-Friday 9AM-8PM, Saturday-Sunday 10AM-6PM Phone: [Your phone number] Email: [Your email address] Live Chat: Available on our website during business hours

Additional Notes

  • Quality commitment:If you experience any issues with burn time, scent throw, or wick performance, please let us know
  • Seasonal exchanges: Out-of-season items can be exchanged for in-season products
  • Bulk orders: Special return arrangements available for large orders - please contact us directly

At C&G Luxury Candles, we believe great customer service means making returns and exchanges as easy as possible. Our goal is your complete satisfaction with every purchase.